Privacy Policy
At Janet’s Counselling, I am committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how I collect, use and store your information when you contact me or use my counselling services.
Who I Am
Janet’s Counselling
Thurrock, Essex
Email: janetscounselling@gmail.com
Phone / Text / WhatsApp: 07359 335025
I am the data controller responsible for the personal information you provide.
What Information I Collect
I may collect and process the following information:
- Your name
- Contact details, including phone number and email address
- Information you provide during enquiries
- Information shared during counselling sessions
- Appointment and attendance records
- Information submitted through website contact forms
I only collect information that is necessary to provide counselling services and communicate with you effectively.
How Your Information Is Used
Your information may be used to:
- Respond to enquiries
- Arrange appointments
- Provide counselling services
- Maintain client records
- Comply with legal and professional obligations
Your personal information will never be sold or shared for marketing purposes.
Confidentiality
Confidentiality is a fundamental part of counselling.
Information shared during counselling sessions will be treated as confidential unless:
- There is a serious risk of harm to yourself or others
- There are safeguarding concerns involving a child or vulnerable adult
- Disclosure is required by law
- You provide consent for information to be shared
Where possible, any need to break confidentiality will be discussed with you first.
How Your Information Is Stored
I take appropriate measures to keep your information secure.
Information may be stored using:
- Password-protected electronic systems
- Secure email communication
- Locked storage for any paper records
Your information is only accessible to authorised persons where necessary.
How Long Information Is Kept
Client records are retained in accordance with professional and legal requirements.
Records are typically kept for up to seven years after counselling has ended, after which they are securely destroyed.
Website Cookies
This website may use cookies to improve functionality and understand how visitors use the site.
Cookies do not usually identify you personally.
You can manage or disable cookies through your browser settings.
Your Rights
Under UK data protection legislation, including UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Restrict or object to processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Further information can be found at Information Commissioner’s Office (ICO).
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Janet’s Counselling
Email: janetscounselling@gmail.com
Phone / Text / WhatsApp: 07359 335025
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.